The line guy’s strategies: specialist proclaiming to the office for Your Time Warner Cable is definitely advising all on Reddit

The line guy’s strategies: specialist proclaiming to the office for Your Time Warner Cable is definitely advising all on Reddit

Someone saying as a moment Warner line professional is spilling strategy on Reddit.

Occasion Warner cable tv, the second-largest service provider of TV set and online sites in the usa, instructed Quartz it is searching the posts. “We’re incapable of check when this guy is an existing or former employee,” a spokesman mentioned.

Reddit user cableguy_the established an “Ask me personally items” (AMA) line, posting photo of his own identification document logo and uniform as proposed proof of his own work. His own solutions to the queries being available in are incredibly candid. These are some stresses (typos maintained).

On Comcast’s impending acquire of your time Warner line:

We would like the merger since recent class in control is the worst in recent history. Many folks acquiring terminated thanks to not possible performance metrics. All strength continues provided to support service representatives and stripped-down through the people that in fact go to the housing and mend problems . It’s a mess while the providers is operated like crap IMHO [in simple humble view].

Of the pressure between specialists and support service associates:

Yea customer care reps and technicians tends to be preventing a combat that no-one views. We dislike all of them, these people hate united states. They inform visitors the problem is the apparatus when it rarely are. We inform buyers just to ignore exactly what chap of the mobile states because chances are very good, he has never ever bound a house, hung a drop or set line.

On what’s truly completely wrong in your hookup:

dont believe 50percent of the particular rep the telephone informs you. Simply schedule the technology. Try letting him run. He’s carried this out previously. The representative merely addresses phone. It’s almost NEVER the tools leading to the problems.

In the secret to obtaining better assist:

As soon as a technology shows up ,ask for his own supervisors number. Simply tell him it’s just not burning your but to escalate a problem. He might call their sup to be sure their cool but which will help.

On what’s avoiding quicker net download rates:

Honestly, basic analogue wire. It requires upwards sooo a lot bandwidth . 1 network per frequency vs bonding multiple wavelengths to deliver 8 channels for a downstream and 4 for an upstream . If we proceed 100per cent electronic tv.. Internet can get faster. Additionally congestion. If you are living around a college it’s any outcome . Grandma may also use this lady 15 meg for e-mail and searching but young Johnny institution teen absorb up the bandwidth in the neighborhood using netflix and torrenting and gaming. Yet these people shell out the equivalent. IMHO what can fix that is capping data and providing everyone uncapped rate.

On the reason why splitting your cable relationship happens to be a bad idea:

Setting up a splitter to merely attenuate the transmission is really dumb you already have items labeled as attenuators that this without introducing unwanted splitter. Yet it is factual that way too much signal is as worst as not enough we call that distortion

On whether this Reddit AMA will cost him his or her work:

I might become discharged dependent on exactly who grabs me. I may will also get a plus their so hard to inform using option this company is presently prepared.

Regarding how Wi-Fi signal become untrustworthy, and can also become vanquished by side and areas:

Indeed best shown. Plaster rooms specially.Solid wood opportunities, being in a garage after the router goes in the other floor or likewise. Wireless is definitely a fickle creature.

In your “broken” line modem:

Yea I discover this many. I would personally talk about in a given 12 months I’d claim 5per cent associated with the modems We swapped are truly bad. All of us manage most puppy and pony tv show and just exchange they at any rate. The problem is usually maybe not equipment linked. Modems either perform or these people dont. There is extremely very little between. Simply quite simple products. I have program clientele making use of my computer every little thing employed all right, subsequently switch over on his or her merchandise and almost everything goes toward shit. They continue to need another modem..Its insanity.

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